返金ポリシー

Returns

We offer a 30-day money-back guarantee. 

If for any reason you are not satisfied with your purchase, we offer a money-back, hassle-free return. You can get a refund or a new replacement after we confirm your return. This only applies to products purchased directly from FLEXSOLAR with the original packaging. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Open Box Returns

Please note, our 30-Day money-back guarantee is not applicable on open box products. All sales are final. No returns or exchanges.

For All Returns:

  1. Contact our Customer Service and Support Team at:
    Telephone: 1-800-620-1249 or 512-7859320 M-F 8am – 5pm Central Standard Time
    Email: support@flexsolarenergy.com
    Please be prepared to provide proof of purchase.
  2. The support Team will determine what further action is required. They will give you a Return Material Authorization (RMA) number. You must properly package the product with its original package, clearly marking the RMA number on the shipping box include your proof of purchase date with the product.
  3. Send the product to:
    FLEXSOLAR – RETURNS
    981 N Red Bud Ln
    #613
    Round Rock TX 78665
    United States
  4. After confirming the receipt of your return, we will issue you a refund in 5-7 business days or process a new replacement as you want.

For questions regarding returns, please contact our Customer Service & Support Team at support@flexsolarenergy.com or by phone at 1-800-620-1249 or 512-7859320.